holly zorbas ยท senior content designer
i make strategic content decisions in ambiguous spaces
and i do my best work when finding the sweet spot between user needs and business goals is a bit of a challenge. most recently, i spent 3.5 years at intuit working across credit karma and turbotax where i built content systems, ran experiments, and helped teams tie what we write to what actually moves the numbers.
selected outcomes
$5M
annualized revenue from AI-personalized expert help
+7%
increase in customer resolution from help content
2.6M
churned and 90+ day inactive customers reactivated
$1.2M
annualized revenue from improved benefit content
featured work
TurboTax / Intuit
Proactive Intervention
AI-personalized expert help that drove $5M in annualized revenue and 3.5x CTR improvement.
Credit Karma Tax / Intuit
CKTax Voice & Tone
A comprehensive voice, tone, and content principles system for a cross-product tax filing experience.
quick content wins
TurboTax
Driving Expert Review Adoption
Testing persuasion strategies in upsell copy to drive expert review adoption.
Credit Karma Money
Deposit Retention Modal
Comparison modal that saved product take rates from mid-funnel mind-changers.
Credit Karma Money
Cross-Product Landing Pages
Cross-product landing page optimization โ 2.6M churned members reactivated.