holly zorbas ยท senior content designer

i make strategic content decisions in ambiguous spaces

and i do my best work when finding the sweet spot between user needs and business goals is a bit of a challenge. most recently, i spent 3.5 years at intuit working across credit karma and turbotax where i built content systems, ran experiments, and helped teams tie what we write to what actually moves the numbers.

selected outcomes

$5M

annualized revenue from AI-personalized expert help

+7%

increase in customer resolution from help content

2.6M

churned and 90+ day inactive customers reactivated

$1.2M

annualized revenue from improved benefit content

featured work

quick content wins