holly zorbas · content designer + ux writer
i make strategic content decisions in ambiguous spaces
and i do my best work when finding the sweet spot between user needs and business goals is a bit of a challenge. most recently, i spent a little over 3 years at intuit working across turbotax and credit karma where i shaped strategies, ran experiments, and crafted content that actually moved the numbers.
selected outcomes
featured work
TurboTax / Intuit
Proactive Intervention
AI-personalized expert help that drove $5M in annualized revenue and 7% increase in customer resolution.
Credit Karma Tax / Intuit
CKTax Voice & Tone
A comprehensive voice, tone, and content principles system for a cross-product tax filing experience.
quick content wins
TurboTax
Expert Review Adoption
Testing persuasion strategies in upsell copy to drive expert review adoption.
Credit Karma Money
Deposit Retention Modal
Comparison modal that saved product take rates from mid-funnel mind-changers.
Credit Karma Money
Cross-Product Landing Pages
Cross-product landing page optimization — 2.6M churned members reactivated.